| 000 | 00974nam a2200265 4500 | ||
|---|---|---|---|
| 005 | 20250914090824.0 | ||
| 008 | 990930 nju 001 eng | ||
| 020 |
_a0135141834 _cHadiah |
||
| 039 | 9 |
_a200706050928 _bjamil _c200706041717 _djamil _c200706041711 _djamil _c200705071548 _y09-30-1999 _zstaff |
|
| 090 | _aHF5415.5.B58 | ||
| 090 |
_aHF5415.5 _b.B58 |
||
| 100 | 1 | _aBly, Robert W. | |
| 245 | 1 | 0 |
_aKeeping clients satisfied : _bmake your service business more successful and profitable / _cRobert W. Bly |
| 260 |
_aEnglewood Cliff, NJ : _bPrentice Hall, _c1993 |
||
| 300 |
_aiii, 275 p. ; _c24 cm. |
||
| 504 | _aIndex : p. 265-275 | ||
| 650 | 0 |
_aCustomer service _zUnited States |
|
| 650 | 0 |
_aService industries _zUnited States |
|
| 907 |
_a.b12527671 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.B58 |
||
| 914 | _avtls000260571 | ||
| 991 | _aFakulti Ekonomi dan Perniagaan | ||
| 998 |
_at _b1999-04-09 _cm _da _feng _gnju _y0 _z.b12527671 |
||
| 999 |
_c253985 _d253985 |
||