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| 100 | 1 | _aOakland, John S. | |
| 245 | 1 | 0 |
_aCases in total quality management / _cJohn S. Oakland and Leslie J. Porter |
| 260 |
_aOxford : _bButterworth-Heinemann, _c1994 |
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| 300 |
_axxii, 271 p. : _bill. ; _c25 cm. |
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| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aTotal quality management _xCase studies _960969 |
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| 700 | 1 | 0 | _aPorter, Leslie J. |
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_a.b1252489x _b2020-10-15 _c2019-11-12 |
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| 991 | _aJabatan Pengurusan | ||
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