| 000 | 01129nam a2200325 a 4500 | ||
|---|---|---|---|
| 005 | 20250914090811.0 | ||
| 008 | 990903s1994 xxua b 001 0 eng | ||
| 010 | _a93-041905 | ||
| 020 |
_a0029110459 _cRM301.50 |
||
| 035 | _a93041905 //r94 | ||
| 039 | 9 |
_a199912091430 _brahman _y09-03-1999 _zVLOAD |
|
| 090 | _aHF5415.157.G34 | ||
| 090 | 0 | 0 | _aHF5415.157 |
| 100 | 1 | _aGale, Bradley T. | |
| 245 | 1 | 0 |
_aManaging customer value : _bcreating quality and service that customers can see / _cBradley T. Gale with Robert Chapman Wood. |
| 260 |
_aNew York : _bFree Press, _c1994. |
||
| 300 |
_axxii, 424 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references [p. 407-416] and indexes. | ||
| 650 | 0 |
_aQuality of products _xEvaluation. |
|
| 650 | 0 |
_aConsumer satisfaction _xEvaluation. |
|
| 650 | 0 |
_aMarketing _xManagement. |
|
| 700 | 1 | _aWood, Robert Chapman. | |
| 907 |
_a.b1252475x _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.157.G34 |
||
| 914 | _avtls000260242 | ||
| 990 | _amanmon | ||
| 991 | _aJabatan Pemasaran. | ||
| 998 |
_at _b1999-03-09 _cm _da _feng _gxxu _y0 _z.b1252475x |
||
| 999 |
_c253697 _d253697 |
||