| 000 | 01132nam a2200325 a 4500 | ||
|---|---|---|---|
| 005 | 20250914090811.0 | ||
| 008 | 990903s1990 xxua b 001 0 eng | ||
| 010 | _a89-023592 | ||
| 020 |
_a0029357012 _cRM281.40 |
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| 035 | _a89023592 //r95 | ||
| 039 | 9 |
_a199912091119 _brahman _y09-03-1999 _zVLOAD |
|
| 090 | _aHF5415.5.Z45 | ||
| 090 | _aHF5415.5 | ||
| 100 | 1 | _aZeithaml, Valarie A. | |
| 245 | 1 |
_aDelivering quality service : _bbalancing customer perceptions and expectations / _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
|
| 260 | 0 |
_aNew York : _bFree Press, _c1990. |
|
| 300 |
_axii, 226 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references [p. 207-218]. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aService industries _xQuality control _xMathematical models. |
|
| 700 | 1 | _aParasuraman, A. | |
| 700 | 1 |
_aBerry, Leonard L., _d1942- |
|
| 907 |
_a.b12524694 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.Z45 |
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| 914 | _avtls000260236 | ||
| 990 | _amanmon | ||
| 991 | _aJabatan Pemasaran. | ||
| 998 |
_at _b1999-03-09 _cm _da _feng _gxxu _y0 _z.b12524694 |
||
| 999 |
_c253691 _d253691 |
||