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| 005 | 20250914090740.0 | ||
| 008 | 990903s1998 my 000 0 may | ||
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_a9837203684 _cRM22.50 |
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_a200905250958 _bros _c200905221355 _dasiah _c200904211302 _dfadilah _c200903261122 _dsakdiah _y09-03-1999 _zVLOAD |
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| 100 | 1 | _aTschohl, John | |
| 245 | 1 | 0 |
_aPelanggan adalah raja : _bsatu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar / _cJohn Tschohl |
| 260 |
_aKuala Lumpur : _bGolden Books Centre, _c1998 |
||
| 300 |
_a197 p. ; _c25 cm. |
||
| 534 |
_pJudul asal : _tThe customer is boss : a practical guide for getting what you paid for and more customer services |
||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aConsumer education | |
| 907 |
_a.b1251701x _b2020-10-15 _c2019-11-12 |
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_c01 _n0 _kHF5415.5.T82 |
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| 990 | _asbs | ||
| 990 | _aam | ||
| 991 | _aFakulti Sains Kemasyarakatan | ||
| 991 | _aJabatan Pemasaran | ||
| 991 | _aPATMA | ||
| 998 |
_aa _a(2)t _b1999-03-09 _cm _da _fmay _gmy _y0 _z.b1251701x |
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_c252928 _d252928 |
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