| 000 | 01244nam a2200349 a 4500 | ||
|---|---|---|---|
| 005 | 20251113145340.0 | ||
| 008 | 981208s1994 xxu 00 eng | ||
| 010 | _a94-13298 | ||
| 020 |
_a0070111979 _cRM456.50 |
||
| 035 | _a981970 | ||
| 039 | 9 |
_a200309171118 _bdollah _y08-18-1999 _zload |
|
| 040 |
_aUKM _erda |
||
| 090 |
_aHF5415.5 _b.C374 |
||
| 100 | 1 |
_aCarter, Wendy _eauthor. |
|
| 245 | 1 | 0 |
_aCustomer service / _cWendy Carter |
| 260 |
_aNew York : _bMcGraw-Hill Book, _c1994 |
||
| 300 |
_a1v. (various pagings) : _billustrations ; _c30 cm+ slide. |
||
| 440 | _aMH One-Day Workshop Series | ||
| 500 | _aVolume includes'Trainer's guide' text section,'Participant's guide' section with reproducible exercises, and a collection of slides. | ||
| 500 | _aText is a accompanied by slides and available in media collection. | ||
| 590 | _a1 | ||
| 650 | _aCustomer services. | ||
| 650 |
_aCustomer service _xProblems, exercises. |
||
| 907 |
_a.b12470971 _b2021-05-28 _c2019-11-12 |
||
| 914 | _avtls000254740 | ||
| 942 |
_c01 _n0 _kHF5415.5.C374 _2lcc |
||
| 990 | _aM. Nazaruddin | ||
| 991 | _aPusat Pengajian Siswazah Perniagaan, UKM-GSB. | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu |
||
| 999 |
_c248330 _d248330 |
||