| 000 | 00887nam a2200241 a 4500 | ||
|---|---|---|---|
| 005 | 20250914083129.0 | ||
| 008 | 981208s1996 xxu 00 eng | ||
| 020 |
_a1884015832 _cRM114.40 |
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| 039 | 9 |
_a200001190937 _bstaff _y08-18-1999 _zload |
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| 090 |
_aHF5415.5 _b.S73 |
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| 100 | 1 |
_aStamatis, D. H., _d1947- |
|
| 245 | 1 | 0 |
_aTotal quality service : _bprinciples, practices, and implementations / _cD. H. Stamatis. |
| 260 |
_aDelray Beach, Fla. : _bSt. Lucie Press, _c1996. |
||
| 300 |
_axvi, 318 p. : _bill ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 298-306) and index. | ||
| 650 | 0 |
_aCustomer services _xQuality control. |
|
| 907 |
_a.b12363698 _b2024-07-29 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5 .S73 |
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| 914 | _avtls000243764 | ||
| 991 | _aFakulti Sains Fizik dan Gunaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b12363698 |
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| 999 |
_c237669 _d237669 |
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