| 000 | 00979nam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20250914083129.0 | ||
| 008 | 981208s1995 my 00 eng | ||
| 020 |
_a9839156063 _cRM19.90 |
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| 039 | 9 |
_a199911041631 _bmariati _y08-18-1999 _zload |
|
| 090 |
_aHF5415.5 _b.K42t 1995 9 |
||
| 100 | 1 | _aKessler, Sheila. | |
| 245 | 1 | 0 |
_aTotal quality service : _ba simplified approach to using the Baldrige Award criteria / _cSheila Kessler. |
| 260 |
_aKuala Lumpur : _bSyarikat First Agency, _c1995. |
||
| 300 |
_a161 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 137-141) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aQuality control. | |
| 907 |
_a.b12363686 _b2024-07-29 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5 .K42t 1995 9 |
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| 914 | _avtls000243763 | ||
| 990 | _arbm | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 991 | _aPerp. Perubatan | ||
| 998 |
_ad _at _b1999-05-08 _cm _da _feng _gmy _y0 _z.b12363686 |
||
| 999 |
_c237668 _d237668 |
||