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| 005 | 20250930105121.0 | ||
| 008 | 981208s1994 xxu 00 eng | ||
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| 100 | 1 |
_aKaplan, Daniel L., _d1943- _939024 |
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_aService success! : _blessons from a leader on how to turn around a service business / _cDaniel I. Kaplan with Carl Rieser |
| 260 |
_aNew York : _bJohn Wiley & Sons, _c1994 |
||
| 300 |
_a262 p. ; _c24 cm. |
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| 650 | 0 |
_aService industries _xManagement |
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| 650 | 0 |
_aService industries _xQuality control |
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| 700 | 1 | _aReiser, Carl | |
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_a.b12101266 _b2022-08-08 _c2019-11-12 |
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| 991 | _aFakulti Pengurusan Perniagaan | ||
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