| 000 | 00918nam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20250914074541.0 | ||
| 008 | 981208s1994 xxu 00 eng | ||
| 020 | _a0803949197 | ||
| 039 | 9 |
_a200005291759 _bfawziah _y08-18-1999 _zload |
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| 090 |
_aHF5415.5 _b.S468 |
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| 245 | 0 | 0 |
_aService quality : _bnew directions in theory and practice / _ceditors; Roland T. Rust, Richard L. Oliver |
| 260 |
_aThousand Oaks : _bSage Publications, _c1994 |
||
| 300 |
_a289 p. : _bill. ; _c23 cm. |
||
| 650 | 0 |
_aCustomer services _xQuality control |
|
| 650 | 0 | _aConsumer satisfaction | |
| 700 | 1 | _aRust, roland T. | |
| 700 | 1 | _aOliver, Richard L. | |
| 907 |
_a.b12101242 _b2022-08-04 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5 .S468 |
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| 914 | _avtls000217000 | ||
| 990 | _agab | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b12101242 |
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| 999 |
_c211616 _d211616 |
||