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|---|---|---|---|
| 005 | 20250914074540.0 | ||
| 008 | 981208s1990 xxu 00 eng | ||
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| 039 | 9 |
_y08-18-1999 _zload |
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| 090 |
_aHF5415.5 _b.Z46 1990 |
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| 100 | 1 | _aZemke, Ron | |
| 245 | 1 | 4 |
_aThe Service edge : _b101 companies that profit from customer care / _cby Ron Zemke with Dick Schaaf ; foreword by Tom Peters |
| 260 |
_aNew York : _bPlume, _c1990 |
||
| 300 |
_a584 p. : _bill. ; _c23 cm. |
||
| 500 | _aThe Service Edge previously appeared in an NAL Books edition, 1989 | ||
| 650 | 0 |
_aCustomer services _zUnited States |
|
| 650 | 0 |
_aService industry _zUnited States _xManagement |
|
| 700 | 1 | _aSchaaf, Dick | |
| 907 |
_a.b12101126 _b2022-08-04 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5 .Z46 1990 |
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| 914 | _avtls000216988 | ||
| 991 | _aFakulti Ekonomi | ||
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