| 000 | 00951nam a2200277 a 4500 | ||
|---|---|---|---|
| 005 | 20250914074540.0 | ||
| 008 | 981208s1990 nyu b 001 0 eng | ||
| 020 | _a0029146755 (hbk.) | ||
| 039 | 9 |
_a201210240928 _bzabidah _c201202170856 _dlatihan _y08-18-1999 _zload |
|
| 090 |
_aHF5415 _b.H4219 |
||
| 100 | 1 | _aHeskett, James L. | |
| 245 | 1 | 0 |
_aService breakthroughs : _bchanging the rules of the game / _cJames L. Heskett, W. Earl Sasser, Jr., Christopher W. L. Hart. |
| 260 |
_aNew York : _bThe Free Press, _c1990. |
||
| 300 |
_a306 p. : _bill. ; _c24 cm. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aSales management. | |
| 700 | 1 | _aSasser, W. Earl. | |
| 700 | 1 | _aHart, Christopher. | |
| 907 |
_a.b12101084 _b2022-08-03 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415 .H4219 |
||
| 914 | _avtls000216984 | ||
| 990 | _amur | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gnyu _y0 _z.b12101084 |
||
| 999 |
_c211600 _d211600 |
||