| 000 | 00912nam a2200241 a 4500 | ||
|---|---|---|---|
| 008 | 981208s1994 xxu 00 eng | ||
| 020 |
_a0471025445 _cRM68.24 |
||
| 090 |
_aHD9696.C62 _b.C96 |
||
| 100 | 1 |
_aCzegel, Barbara, _eauthor. |
|
| 245 | 1 | 0 |
_aRunning an effective help desk planning, implementing, advertising, automating, improving, outsourcing _cBarbara Czegel. |
| 260 |
_aNew York: _bJohn Wiley & Sons, _c1994. |
||
| 300 |
_axxi, 376 pages : _b illustrations ; _c 23 cm. |
||
| 504 | _apages 367-370 | ||
| 650 | 0 |
_aComputer industry _xCustomer services _xManagement. |
|
| 650 | 0 |
_aElectronic office machine industry _xCustomer services _xManagement. |
|
| 907 |
_a.b1204023x _b2022-03-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9696.C62 .C96 |
||
| 914 | _avtls000210794 | ||
| 990 | _ano | ||
| 991 | _aFak Sains Matematik | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b1204023x |
||
| 999 |
_c205548 _d205548 |
||