| 000 | 00948nam a2200289 a 4500 | ||
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| 005 | 20250930104548.0 | ||
| 008 | 981208s1991 xxk 00 eng | ||
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_aHF5415 _b.C52717 |
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| 100 | 1 | _aChristopher, Martin | |
| 245 | 1 | 0 |
_aRelationship marketing _bbringing quality, customer service and marketing together / _cMartin Christopher, Adrian Payne and David Ballantyne |
| 260 |
_aOxford : _bButterworth-Heinemann, _c1991 |
||
| 300 |
_a204 p. ; _c24 cm. |
||
| 650 | 0 |
_aMarketing _960389 |
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| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aQuality control | |
| 700 | 1 |
_aPayne, Andrian _944784 |
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| 700 | 1 | _aBallantyne, David | |
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_a.b11987765 _b2022-02-21 _c2019-11-12 |
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| 990 | _aHY | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
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| 999 |
_c200313 _d200313 |
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