| 000 | 01044nam a2200253 a 4500 | ||
|---|---|---|---|
| 008 | 981208s1992 xxk61 00mueng | ||
| 020 | _cRM1998.00 | ||
| 040 | _aUKM | ||
| 090 |
_avideo HF5415.5 _b.Q82 |
||
| 245 | 0 | 0 |
_aQuality h[videorecording] : _btotal customer service / _cproduced in association with Texaco. |
| 260 |
_aLondon : _bTaylor Made Film, _c1992. |
||
| 300 |
_a2 videocassettes (VHS) (61 min.) : _bsd., col. ; _c1/2 in. + _c6 ohp and 1 leader's guide |
||
| 505 | 0 | _aPart I. Lampeter & Son (16 min.) - Part II. Case studies ; featuring British Gas, Digital, Texaco (45 min.) | |
| 520 | _aThe video talks on how to give customer service by meeting customer's need | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 |
_aCustomer services _vCase studies. |
|
| 907 |
_a.b11934165 _b2021-11-26 _c2019-11-12 |
||
| 942 |
_c3 _n0 _kvideo HF5415.5 .Q82 |
||
| 914 | _avtls000199955 | ||
| 990 | _am | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxk _y0 _z.b11934165 |
||
| 999 |
_c194979 _d194979 |
||