| 000 | 01019nam a2200241 a 4500 | ||
|---|---|---|---|
| 005 | 20250914070012.0 | ||
| 008 | 981208s1975 xxk21 00mueng | ||
| 039 | 9 |
_a200606051542 _bnorliah _y08-18-1999 _zload |
|
| 090 | _avideo HF5415.5.P74 | ||
| 090 |
_avideo HF5415.5 _b.P74 |
||
| 245 | 0 | 0 |
_aPrescription for complaints _h[videorecording] |
| 260 |
_aLondon : _bVideo Arts, _c1975 |
||
| 300 |
_a1 videocassette (U-matic) (21 min.) : _bsd., col. ; _c3/4 in. + _ebooknote (7p.) |
||
| 520 | _aThis film shows that complaints are an oppurtunity to do it right - a second chance from your costumer. It gives reasonable step by step points that focus on the needs of the complainer as well as solution of the complaint | ||
| 650 | 0 | _aComplaints (Retail trade) | |
| 907 |
_a.b11846380 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c3 _n0 _kvideo HF5415.5.P74 |
||
| 914 | _avtls000191007 | ||
| 990 | _ajum | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxk _y0 _z.b11846380 |
||
| 999 |
_c186231 _d186231 |
||