| 000 | 00966nam a2200265 a 4500 | ||
|---|---|---|---|
| 005 | 20250930103607.0 | ||
| 008 | 981208s1990 my 19 00mumay | ||
| 039 | 9 |
_a200606051500 _bnorliah _y08-18-1999 _zload |
|
| 090 |
_avideo HF5415.5 _b.P42 |
||
| 245 | 0 | 0 |
_aPiagam pelanggan _h[videorecording] |
| 260 |
_aKuala Lumpur : _bMAMPU, _c1990 |
||
| 300 |
_a1 videocassette (VHS) (19 min.) : _bsd., col. ; _c1/2 in. |
||
| 520 | _aMemberi gambaran ringkas perlaksanaan piagam pelanggan di beberapa agensi kerajaan | ||
| 650 | 0 |
_aCustomer services _zMalaysia |
|
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aQuality control | |
| 710 | 2 |
_aMalaysia. _bJabatan Perdana Menteri. _bUnit Pemodenan Tadbiran _956187 |
|
| 907 |
_a.b11782614 _b2021-03-10 _c2019-11-12 |
||
| 942 |
_c3 _n0 _kvideo HF5415.5 .P42 |
||
| 914 | _avtls000184489 | ||
| 990 | _am | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gmy _y0 _z.b11782614 |
||
| 999 |
_c179872 _d179872 |
||