| 000 | 00829nam a2200241 a 4500 | ||
|---|---|---|---|
| 005 | 20250914015718.0 | ||
| 008 | 981208s1995 xxu 00 eng | ||
| 020 |
_a0029185556 _cRM75.44 |
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| 039 | 9 |
_y08-18-1999 _zload |
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| 040 | _aUKM | ||
| 090 |
_aHF5415.5 _b.B483 |
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| 100 | 1 |
_aBerry, Leonard L. _eauthor. |
|
| 245 | 1 | 0 |
_aOn great service: _ba framework for action / _cLeonard L. Berry. |
| 260 |
_aNew York: _bThe Free Press, _c1995. |
||
| 300 |
_a292 p. : _bill. ; _c24 cm. |
||
| 650 | 0 |
_aCustomer services _xQuality control. |
|
| 650 | 0 |
_aCustomer service _xUnited States _xManagement _xCase studies. |
|
| 907 |
_a.b11625740 _b2020-03-05 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.5 .B483 |
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| 914 | _avtls000168553 | ||
| 991 | _aFakulti Sains Pembangunan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b11625740 |
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| 999 |
_c164217 _d164217 |
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