| 000 | 01023nam a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250914012014.0 | ||
| 008 | 981208s1987 xxu 00 eng | ||
| 020 | _a1555420273 | ||
| 039 | 9 |
_a201802281212 _bhayat _y08-18-1999 _zload |
|
| 090 | _aHF5415.5.D47 | ||
| 090 |
_aHF5415.5 _b.D47 |
||
| 100 | 1 | _aDesatnick, Robert L. | |
| 245 | 1 | 0 |
_aManaging to keep the customer : _bhow to achieve and maintain superior customer service throughout the organization / _cRobert L. Desatnick. |
| 260 |
_aSan Francisco : _bJossey-Bass, _c1987. |
||
| 300 |
_axvi, 163 p. ; _c24 cm. |
||
| 440 | 0 | _aThe Jossey-Bass management series | |
| 500 | _aIncludes index. | ||
| 504 | _aBibliography: p. 155-158. | ||
| 590 | _a1. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 907 |
_a.b11383355 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.D47 |
||
| 914 | _avtls000143504 | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b11383355 |
||
| 999 |
_c140029 _d140029 |
||