| 000 | 01163nam a2200337 a 4500 | ||
|---|---|---|---|
| 005 | 20250914011940.0 | ||
| 008 | 981208s1978 us 00 eng d | ||
| 020 | _a0205061044 | ||
| 039 | 9 |
_a201801091154 _bbaiti _y08-18-1999 _zload |
|
| 040 | _aUKM | ||
| 043 | _an-us--- | ||
| 090 | _aHD9981.5.S27 | ||
| 090 | _aHD9981.5 | ||
| 100 | 1 |
_aSasser, W. Earl _eauthor |
|
| 245 | 1 | 0 |
_aManagement of service operations _btext, cases, and readings _cW. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff |
| 260 |
_aBoston : _bAllyn and Bacon, _c1978 |
||
| 500 | _aBased on case studies developed at the Harvard Business School | ||
| 504 | _aIncludes bibliographies and index | ||
| 590 | _a1 | ||
| 650 |
_aService industries _xUnited States _xManagement _xCase studies |
||
| 700 | 1 | _aOlsen, Richard Paul | |
| 700 | 1 | _aWyckoff, D. Daryl | |
| 700 | 2 | _aHarvard University. Graduate School of Business Administration | |
| 907 |
_a.b11375978 _b2021-05-28 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHD9981.5.S27 |
||
| 914 | _avtls000142730 | ||
| 991 | _aFakulti Ekonomi | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _g _y0 _z.b11375978 |
||
| 999 |
_c139293 _d139293 |
||