| 000 | 00993nam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250930101405.0 | ||
| 008 | 981208s1997 xxu 00 eng | ||
| 010 | _a96-46702 | ||
| 020 |
_a0471163899 _cRM46.95 |
||
| 035 | _a967527 | ||
| 039 | 9 |
_a201709071633 _basrul _c200107201654 _drahimi _y08-18-1999 _zload |
|
| 090 | _aHF5415.5.M3926 | ||
| 090 |
_aHF5415.5 _b.M3926 |
||
| 100 | 1 |
_aMcCarthy, Dennis G. _940183 |
|
| 245 | 1 | 4 |
_aThe loyalty link : _bhow loyal employees create loyal customers / _cDennis G. McCarthy. |
| 260 |
_aNew York : _bJohn Wiley & Sons, _c1997. |
||
| 300 |
_a198 p. ; _c23 cm. |
||
| 504 | _aincludes index. | ||
| 590 | _a1 | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aEmployee loyalty. | |
| 907 |
_a.b11336961 _b2020-10-15 _c2019-11-12 |
||
| 942 |
_c01 _n0 _kHF5415.5.M3926 |
||
| 914 | _avtls000138707 | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxu _y0 _z.b11336961 |
||
| 999 |
_c135408 _d135408 |
||