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_aFreemantle, David, _d1942- |
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_aIncredible customer service : _bthe final test / _cDavid Freemantle |
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_aLondon : _bMcGraw-Hill, _c1993 |
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_a203 p. ; _c22 cm. |
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_aCustomer services _xCase studies |
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| 991 | _aFakulti Pengurusan Perniagaan | ||
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