| 000 | 00996nam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20250913132945.0 | ||
| 008 | 981208s1995 flua b 001 0 eng | ||
| 010 | _a94-46379 | ||
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_a188401545X _cRM112.20 |
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| 039 | 9 |
_a201304261047 _bzabidah _y08-18-1999 _zload |
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| 090 | _aHD31.M435 | ||
| 090 |
_aHD31 _b.M435 |
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| 100 | 1 | _aMilakavich, Michael E. | |
| 245 | 1 | 0 |
_aImproving service quality : _bachieving high performance in the public and private sectors / _cMichael E. Milakovich. |
| 260 |
_aDelray Beach, Fla. : _bSt. Lucie Press, _c1995. |
||
| 300 |
_a258 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 233-244) and index. | ||
| 650 | 0 | _aIndustrial management. | |
| 650 | 0 | _aQuality control. | |
| 907 |
_a.b1103502x _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHD31.M435 |
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| 914 | _avtls000107486 | ||
| 990 | _agab | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gflu _y0 _z.b1103502x |
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| 999 |
_c105323 _d105323 |
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