| 000 | 01174nam a2200313 a 4500 | ||
|---|---|---|---|
| 005 | 20250913104148.0 | ||
| 008 | 981208s1997 xxu g 000 0 eng | ||
| 020 | _cRM216.20 | ||
| 039 | 9 |
_a201602291159 _bmaslia _c200505271525 _dnorliah _y08-18-1999 _zload |
|
| 040 | _aUKM | ||
| 043 | _aa-my--- | ||
| 090 | _aHF5415.5.S52 1997 tesis | ||
| 100 | 0 | _aSharifuddin Zainuddin. | |
| 245 | 1 | 3 |
_aAn analysis of perceived service quality in the road transport department of Malaysia / _cby Sharifuddin Zainuddin. |
| 260 |
_aPittsburgh : _bUniversity of Pittsburgh, _c1997. |
||
| 300 |
_a287 p. : _bill. ; _c23 cm. |
||
| 502 | _aThesis (Ph.D.) - University of Pittsburgh, 1997. | ||
| 504 | _aBibliography : p. 274-287. | ||
| 610 | 1 |
_aMalaysia. Jabatan Pengangkutan Jalan _xCustomer services _xAnalysis. |
|
| 650 | 0 |
_aCustomer services _zMalaysia _xQuality control. |
|
| 907 |
_a.b10084071 _b2020-09-28 _c2019-11-12 |
||
| 942 |
_c3 _n0 _kHF5415.5.S52 1997 tesis |
||
| 914 | _avtls000008841 | ||
| 990 | _altm | ||
| 991 | _aFakulti Sains Kemasyarakatan dan Kemanusiaan | ||
| 991 | _aFakulti Ekonomi | ||
| 998 |
_at _b1999-05-08 _cm _dx _feng _gxxu _y0 _z.b10084071 |
||
| 999 |
_c10439 _d10439 |
||