| 000 | 01054nam a2200265 a 4500 | ||
|---|---|---|---|
| 005 | 20250930095653.0 | ||
| 008 | 981208s1993 xxu17 00mueng | ||
| 020 | _cRM 1150 | ||
| 039 | 9 |
_a201210091038 _bnorsiah _c200606011657 _dnorliah _y08-18-1999 _zload |
|
| 090 | _avideo HD62.15.H85 | ||
| 090 |
_avideo HD62.15 _b.H85 |
||
| 245 | 0 | 4 |
_aThe human nature of quality _h[videorecording] |
| 260 |
_aChicago, Ill. : _bDartnell Corp., _c1993 |
||
| 300 |
_a1 videocassette (VHS) (17 min.) : _bsd., col. ; _c1/2 in. + 1 leader's guide |
||
| 520 | _aThe message from the video is that the person who benefits most from quality work and service is the very person entrusted to deliver it. The video explains why | ||
| 650 | 0 |
_aTotal quality management _960970 |
|
| 650 | 0 | _aConsumer satisfaction | |
| 907 |
_a.b10996059 _b2025-08-01 _c2019-11-12 |
||
| 942 |
_c5 _n0 _kvideo HD62.15.H85 |
||
| 914 | _avtls000103480 | ||
| 990 | _am | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 998 |
_ad _at _b1999-05-08 _cm _dg _feng _gxxu _y0 _z.b10996059 |
||
| 999 |
_c101432 _d101432 |
||