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100 1 _aNorizan Mohamed
245 1 0 _aAnalisis kepuasan pelanggan terhadap kualiti perkhidmatan UKM /
_cNorizan Mohamed
260 _aBangi :
_bFakulti Sains Matematik dan Komputer , Universiti Kebangsaan Malaysia,
_c1996
300 _axi, 77 p. : ill. ; 30 cm.
502 _aTesis (Sarjana Sains) - Universiti Kebangsaan Malaysia, 1996
504 _ap. 73
610 2 _aUniversiti Kebangsaan Malaysia
_xPublic services
_xAnalysis
650 _aConsumer satisfaction
_xMalaysia
_xAnalysis
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_b2021-05-28
_c2019-11-12
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