| 000 | 00983nam a2200301 a 4500 | ||
|---|---|---|---|
| 005 | 20250913132153.0 | ||
| 008 | 981208s1975 xxkk 001 0 eng | ||
| 020 | _a0716102633 | ||
| 039 | 9 |
_a201208281621 _bwahida _y08-18-1999 _zload |
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| 040 | _aUKM | ||
| 043 | _ae-uk--- | ||
| 090 | _aHF5415.12.G7M66 | ||
| 090 |
_aHF5415.12 _b.G7M66 |
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| 100 | 1 | _aMoore, Chris | |
| 245 | 1 | 0 |
_aHow to handle customer complaints : _ba company guide to customer relations and consumer rights / _cChris Moore |
| 260 |
_aFarnborough : _bGower Press, _c1975 |
||
| 300 |
_axiii, 116 p. : _bforms. ; _c23 cm. |
||
| 504 | _aIncludes index | ||
| 650 | 0 | _aComplaints (Retail trade) | |
| 650 | 0 |
_aRetail trade _xGreat Britain |
|
| 907 |
_a.b10983065 _b2021-05-28 _c2019-11-12 |
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| 942 |
_c01 _n0 _kHF5415.12.G7M66 |
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| 914 | _avtls000102119 | ||
| 991 | _aFakulti Pengurusan Perniagaan | ||
| 991 | _aFakulti Ekonomi | ||
| 998 |
_at _b1999-05-08 _cm _da _feng _gxxk _y0 _z.b10983065 |
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| 999 |
_c100134 _d100134 |
||