Results of search for 'su:"Reference services Libraries"'

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	1.	Basic reference sources : a self-study manual / Margaret Taylor by Taylor, Margaret, 1930- Publication details: Metuchen, N.J. : Scarecrow Press, 1973 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z1035.1.T35 zz 00008046665. Place hold
	2.	Case studies in reference work / by Denis Joseph Grogan by Grogan, Denis Joseph Publication details: London : Clive Bingley, 1967 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: Z711.G8, ... Place hold
	3.	Chat reference : a guide to live virtual reference services / Jana Smith Ronan by Ronan, Jana Publication details: Westport, Conn. : Libraries Unlimited, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.R663. Place hold
	4.	Computer-based reference service / by M. Lorraine Mathies and Peter G. Watson by Mathies, M. Lorraine (Mary Lorraine), 1919- Watson, Peter G Publication details: Chicago, Ill. : American Library Association, 1973 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z699.M431c 1973 9 [00002149305]. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z699.M36. Place hold
	5.	Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney by Ross, Catherine Sheldrick Nilsen, Kirsti Dewdney, Patricia Series: How-to-do-it manuals for libraries ; no. 117 Publication details: London : Neal-Schuman Publishers, 2002 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.R64 2002. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.R64 ruj. Place hold
	6.	Current problems in reference service / by Thomas J. Galvin by Galvin, Thomas J Publication details: New York R. R. Bowker 1971 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.G29. Place hold
	7.	Delivering digital services : a handbook for public libraries and learning centres / David McMenemy and Alan Poulter by McMenemy, David Poulter, Alan, 1956- Publication details: London : Facet Publishing, 2005 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: ZA4080.M368d 2005 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: ZA4080.M368. Place hold
	8.	Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman by Hernon, Peter Whitman, John R Publication details: Chicago : American Library Association, 2001 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.H455 2001 9. Place hold
	9.	Digital reference services in academic libraries / Wan Ab Kadir Wan Dollah. by Wan Ab Kadir Wan Dollah Publication details: Kuala Lumpur : University of Malaya Press, 2012 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: Z711.45.W343 8. PERPUSTAKAAN LINGKUNGAN KEDUA (3)Call number: Z711.45.W343 3, ... PERPUSTAKAAN TUN SERI LANANG (2)Call number: Z711.45.W343, ... Place hold
	10.	Digital versus non-digital reference : ask a librarian online and offline / Jessamyn West, editor by West, Jessamyn, 1968- Publication details: Binghamton, NY : Haworth Information Press, 2004 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z711.45.D544 2004. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.D544. Place hold
	11.	Distance learning : information access and services for virtual users / Hemalata Iyer, editor by Iyer, Hemalata Publication details: Binghamton, NY : Haworth Information Press, 2002 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z718.85.D575. Place hold
	12.	The effective reference librarian / by Diana M. Thomas, Ann T. Hinckley, Elizabeth R. Eisenbach by Thomas, Diana M Hinckley, Ann T Eisenbach, Elizabeth R Publication details: New York : Academic Press, 1981 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.T455e 1981 9 [00002149303]. PERPUSTAKAAN TUN SERI LANANG (2)Call number: Z711.T48, ... Place hold
	13.	The end-user revolution : CD-Rom, internet and the changing role of the information professional / edited by Richard Biddiscombe by Biddiscombe, Richard Publication details: London : Library Association, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.E52. Place hold
	14.	End-user searching : the effective gateway to published information / edited by Peter B. Bysouth by Bysouth, Peter B Publication details: London : Bowker-Saur, 1990 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.E52. Place hold
	15.	The evaluation of worldwide digital reference services in libraries / Jia Liu by Liu, Jia Publication details: Oxford : Chandos Publishing, 2007 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.L58. Place hold
	16.	Finding the source : a thesaurus-index to the reference collection / compiled by Benjamin F. Shearer and Barbara Smith Shearer by Shearer, Benjamin F Publication details: Westport, Conn. : Greenwood Press, 1981 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.S54 zz 00008045917. Place hold
	17.	Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. by Coffman, Steve Publication details: Chicago : American Library Association, 2003 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: Z711.45.C63 8[00005004211]. PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.45.C64 2003. Place hold
	18.	Handbook of electronic and digital acquisitions / Thomas W. Leonhardt, editor by Leonhardt, Thomas W Publication details: New York : Haworth Press, 2006 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z692.C65H36. Place hold
	19.	Implementing digital reference services : setting standards and making it real / edited by R. David Lankes, Charles R. McClure and Abbey S. Kasowitz by Lankes, R. David McClure, Charles R Kasowitz, Abby S Publication details: London : Facet, 2003 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.45.I34 2003 9. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.I46 ruj. Place hold
	20.	Implementing Virtual Reference services : a LITA guide / Beth C. Thomsett-Scott, editor. by Thomsett-Scott, Beth C [editor of compilation.] Series: LITA guide ; #26Publisher: Chicago ALA TECHSOURCE, an imprint of the American Library Association, 2013 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.I476. Place hold

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