Results of search for 'su:"Public services Libraries."'

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	1.	Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by Hernon, Peter [author.] Altman, Ellen [author.] Dugan, Robert E, 1952- [author.] Edition: Third edition. Publisher: London, England : Facet Publishing, [2015]Copyright date: ©2015 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.H447 2015. Place hold
	2.	Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little by Melling, Maxine Little, Joyce Publication details: London : Facet, 2002 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.B927 2002. Place hold
	3.	Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy. by Gannon-Leary, Pat McCarthy, Michael D Series: Chandos information professional series Publication details: Oxford : Chandos Publishing, 2010 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z711.G198c 2010 9HUKM. Place hold
	4.	Delivering statisfaction and service quality : a customer-based approach for libraries / Peter Hernon, John R. Whitman by Hernon, Peter Whitman, John R Publication details: New Delhi : Indiana, 2009 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.H557d 2009 9. Place hold
	5.	Enabling end-users : information skills training / Ann Poyner by Poyner, Ann Series: Chandos information professional series Publication details: Oxford : Chandos, 2005 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z711.2.P892e 2005 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.P69. Place hold
	6.	No cover image available Energising and empowering quality strategies toward the customer-driven organisations [electronic resource] : Conference on Customer-Focused Culture / organized by Perpustakaan Sultanah Zanariah Universiti Teknologi Malaysia by Conference on Customer-Focused Culture (2008 June, 9-11 : Johor Bahru) Universiti Teknologi Malaysia. Perpustakaan Sultanah Zanariah Publication details: Johor Bahru : Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia, 2008 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: cd-rom sem HF5415.5.C66 2008. Place hold
	7.	The evaluation and measurement of library services / Joseph R. Matthews by Matthews, Joseph R Publication details: Westport, Conn. : Libraries Unlimited, 2007 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z678.85.M438e 2007 9. Place hold
	8.	Freedom and equality of access to information : a report to the American Library Association / Commission on Freedom and Equality of Access to Information ; Dan M. Lacy, chair by American Library Association. Commission on Freedom and Equality of Access to Information Lacy, Dan Mabry, 1914- Publication details: Chicago : American Library Association, 1986 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.4.A47 ikon. Place hold
	9.	High tech, high touch : library customer service through technology / Lynn Jurewicz and Todd Cutler by Jurewicz, Lynn Cutler, Todd Publication details: Chicago : American Library Association, 2003 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (2)Call number: Z674.75.I58.J87 2003, ... Place hold
	10.	How libraries and librarians help : a guide to identifying user-centered outcomes / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton by Durrance, Joan C Fisher, Karen E, 1966- Hinton, Marian Bouch Publication details: Chicago : American Library Association, 2005 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z685.85.D87 2005. Place hold
	11.	Information and documentation - library performance indicators = Information et documentation - Indicateurs de perfomance des bibliotheques. by International Organization for Standardization (ISO) [issuing body.] British Standards Institution [issuing body.] Series: British Standard ; BS ISO 11620:2014 Edition: Third edition. Publisher: London : BSI Standards Limited ; Geneva : International Organization for Standardization, 2014Copyright date: Copyright 2014. Other title: Information et documentation - Indicateurs de perfomance des bibliotheques. Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: BSI 17 BS ISO 11620:2014. Place hold
	12.	Integration of public and technical services functions [microform] : observations on organizational change in six member libraries of the Association of Research Libraries / B. J. Busch by Busch, B. J Publication details: Washington, D.C. : The Office of Management Studies, Association of Research Libraries, 1986 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: mikrofis tesis Z675.R45 B878. Place hold
	13.	Introduction to library science / Riyazuddin Khan by Khan, Riyazuddin Publication details: New Delhi : SBS Publishers & Distributors, 2006 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: Z665.K454 3. Place hold
	14.	No cover image available Kolokium Meningkatkan Perkhidmatan Perpustakaan, 3-4 Julai 1997, Hotel Equatorial Bangi / anjuran Perpustakaan Universiti Kebangsaan Malaysia. by Kolokium Meningkatkan Perkhidmatan Perpustakaan UKM (1997 : Bangi) Universiti Kebangsaan Malaysia. Perpustakaan Publisher: Bangi, Selangor : Perpustakaan UKM, 1997 Availability: Items available for loan: PERPUSTAKAAN ALAM DAN TAMADUN MELAYU (1)Call number: Z711.K639 1997 8sem. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.K639 1997 sem. Place hold
	15.	Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. by VanDuinkerken, Wyoma [author.] Kaspar, Wendi Arant [author.] Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2015 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: Z711.V363 3. Place hold
	16.	Lean library management : eleven strategies for reducing costs and improving customer services / John J. Huber. by Huber, John J, 1958- [author.] Publisher: New York : Neal-Schuman Publishers, 2011Copyright date: ©2011 Other title: Lean library management. Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z678.H834. Place hold
	17.	Libraries for users : services in academic libraries / Luisa Alvite and Leticia Barrionuevo. by Alvite, Luisa Barrionuevo, Leticia Series: Chandos information professional series Publication details: Oxford : Chandos Publishing, 2011 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z675.U5.A475L 2011 9HUKM. Place hold
	18.	Library 2.0 : a guide to participatory library service / Michael E. Casey, Laura C. Savastinuk by Casey, Michael E, 1967- Savastinuk, Laura C, 1979- Publication details: Medford, N. J. : Information Today, 2007 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z678.C377l 2007 9HUKM. Place hold
	19.	Managing facilities for results : optimizing space for services / Cheryl Bryan for the Public Library Association by Bryan, Cheryl Public Library Association Publication details: Chicago : American Library Association, 2007 Online resources: Table of contents only Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z679.55.B79 2007 9. Place hold
	20.	Managing facilities for results : optimizing space for services / Cheryl Bryan for the Public Library Association by Bryan, Cheryl Public Library Association Series: PLA results series Publication details: New Delhi : Indiana Publishing House, 2009 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z679.55.B79 2009. Place hold

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