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	1.	Misunderstanding in social life : discourse approaches to problematic talk / edited by Juliane House, Gabriele Kasper and Steven Ross by House, Juliane Kasper, Gabriele Ross, Steven Series: Language in social life series Publication details: London : Pearson Education, 2003 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: P91.M578. Place hold
	2.	The results-driven manager : face-to-face communications for clarity and impact : a timesaving guide. Series: Results-driven manager \| The results-driven manager series Publication details: Boston, Mass. : Harvard Business School Press, 2004 Other title: Face-to-face communications for clarity and impact. Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: HF5718.R47 2004 9. PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5718.R47 2004. PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5718.R47. Place hold

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