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	1.	Design and management of service process / Rohit Ramaswamy by Ramaswamy, Rohit Series: Engineering process improvement series Publication details: Reading, Mass. : Addison-Wesley, 1996 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.R35. Place hold
	2.	The Malcolm Baldrige National Quality Award : a yardstick for quality growth / Maureen S. Heaphy, Gregory F. Gruska. by Heaphy, Maureen S, 1950- Gruska, Gregory S, 1943- Series: Engineering process improvement series Publication details: Reading, Mass. : Addison-Wesley, 1995 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.H427. Place hold
	3.	Quality function deployment : how to make QFD work for you / Lou Cohen by Cohen, Lou, 1937- Series: Engineering process improvement series Publication details: Reading, Mass. : Addison-Wesley, 1995 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS176.C58. Place hold

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