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	1.	No cover image available Pengintegrasian Model Kano dan SERVQUAL ke dalam Penempatan Fungsi Kualiti bagi pembinaan program latihan / Mohd Saiful Izwan Bin Saadon. by Mohd. Saiful Izwaan Saadon [author.] Producer: 2017 Dissertation note: Tesis (Ph.D.) - Universiti Kebangsaan Malaysia, 2017 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: TS156.M847 2017 tesis. Place hold
	2.	Process mapping and management / Sue Conger. by Conger, Sue A Series: Information systems collection Publication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2011 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS176.C666 3. Place hold
	3.	Quality function deployment : how to make QFD work for you / Lou Cohen by Cohen, Lou, 1937- Series: Engineering process improvement series Publication details: Reading, Mass. : Addison-Wesley, 1995 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS176.C58. Place hold
	4.	Quality function deployment : a practitioner's approach / James L. Bossert. by Bossert, James L, 1951- Series: Quality and reliability ; 21 Publication details: Milwaukee, Wis. : ASQC Quality Press , 1991 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.B665 3. Place hold

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