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	1.	Contract law : cases, materials and commentary / Sally Wheeler, Jo Shaw by Wheeler, Sally Shaw, Josephine Publication details: Oxford : Clarendon Press, 1994 Availability: Items available for loan: PERPUSTAKAAN UNDANG-UNDANG (1)Call number: C50KD.W43 2. Place hold
	2.	Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler by Smith, Shaun Wheeler, Joe Publication details: London : Financial Times Prentice Hall, 2002 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.S659m 2002 9HUKM. Place hold
	3.	The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler by Heskett, James L Sasser, Earl W Wheeler, Joe Publication details: Boston, Mass. : Harvard Business Press, c2008 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5827.95.H478. Place hold

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