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	1.	The benchmarking book : a how-to-guide to best practice for managers and practitioners / Tim Stapenhurst by Stapenhurst, Tim Publication details: Amsterdam: Elsevier/Butterworth-Heinemann, 2009 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD62.15.S734. Place hold
	2.	Mastering statistical process control : a handbook for performance improvement using cases / Tim Stapenhurst by Stapenhurst, Tim Publication details: Amsterdam : Elsevier Butterworth-Heinemann, 2005 Online resources: Publisher description Table of contents only Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.8.S7346 3. Place hold

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