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	1.	Implementing digital reference services : setting standards and making it real / edited by R. David Lankes, Charles R. McClure and Abbey S. Kasowitz by Lankes, R. David McClure, Charles R Kasowitz, Abby S Publication details: London : Facet, 2003 Availability: Items available for loan: PERPUSTAKAAN DR ABDUL LATIFF (1)Call number: Z711.45.I34 2003 9. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.I46 ruj. Place hold
	2.	The virtual reference desk : creating a reference future / edited by R. David Lankes ... [et al.] by Lankes, R. David Series: The virtual reference desk series Publication details: London : Facet, 2006 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z711.45.V572 2006 9HUKM. PERPUSTAKAAN TUN SERI LANANG (1)Call number: Z711.45.V572. Place hold
	3.	Virtual reference service : from competencies to assessment / edited by R. David Lankes ... [et al.] by Lankes, R. David Nast, Philip Series: The virtual reference desk Publication details: New York : Neal-Schuman Publishers, 2008 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: Z711.45.V813 2008 9HUKM. Place hold

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