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	1.	The essence of total quality management / by John Bank by Bank, John Series: Essence of management series Publication details: New York : Prentice-Hall, 1992 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15.B36, ... Place hold
	2.	The essence of total quality management / by John Bank by Bank, John Series: The essence of management series Edition: 2nd ed. Publication details: Harlow, England : Prentice-Hall, 2000 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (2)Call number: HD62.15.B36 2000, ... Place hold
	3.	Working in organisations / Andrew Kakabadse, John Bank, and Susan Vinnicombe by Kakabadse, Andrew Bank, John Vinnicombe, Susan Edition: 2nd ed. Publication details: Aldershot : Ashgate, 2004 Other title: Working in organizations Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HD58.7.K357 2004. Place hold

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