TY  - BOOK
AU  - Willingham,Ron
TI  - Hey, I'm the customer: tips for providing superior customer service 
SN  - 013388158X
PY  - 1992///
CY  - Englewood Cliffs, N.J.
PB  - Prentice-Hall
KW  - Customer services
KW  - Customer relations
N1  - Title on the front page: Hey, I'm the customer : front line tips for providing superior customer service; Sudut Bacaan Ringan
ER  -