Munter, Mary. <br/><br/>
Guide to managerial communication :  effective business writing and speaking / 
by Mary Munter. 
 - 4th. ed. 
 - Upper Saddle River, N. J. :  Prentice-Hall,  1997. 
 - 203 p. :  ill. ;  20 cm. 
<br/><br/>p. 191-194. 
<br/><br/><label>ISBN: </label>0132564475  RM56.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Communication in management.