TY  - BOOK
AU  - Creech,Bill
TI  - The five pillars of TQM: how to make total quality management work for you 
SN  - 0525937250
PY  - 1994///
CY  - New York
PB  - Truman Talley Books/Dutton
KW  - Total quality management
KW  - United States
ER  -