Creech, Bill, 1927- The five pillars of TQM : how to make total quality management work for you / by Bill Creech - New York : Truman Talley Books/Dutton, 1994 - 549 p. : ill. ; 23 cm. ISBN: 0525937250 RM83.80 LCCN: 93-028570 Subjects--Topical Terms: Total quality management--United States