Executive guide to business success through human-centred systems - Ainger, Andrew, 1949-; Kaura, Rukesh, 1971-; Ennals, J. R. (John Richard) (Berlin : Springer-Verlag, 1995)
Includes bibliographical references (p. 167-171) and index
Keywords: Work groups -- data processing; Human-computer interaction; Reengineering (Management); Total quality management