Thill, John V. <br/><br/>
Excellence in business communication / 
John V. Thill, Courtland L. Bovee 
 - New York:  McGraw-Hill,  1991 
 - 542 p. :  col. ill. ;  27 cm. 
<br/><br/><label>ISBN: </label>0070068070  RM 
<br/><br/><label>LCCN: </label>90-37031 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication--Case studies--United States