Bank, John <br/><br/>
The essence of total quality management / 
by John Bank 
 - New York :  Prentice-Hall,  1992 
 - 203 p. :  ill. ;  24 cm. 
 - Essence of management series .
<br/><br/><label>ISBN: </label>013284902X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management