TY  - BOOK
AU  - Cass,Hilary
TI  - The NHS experience: the'snakes and ladders' guide for patient and professionals 
SN  - 9781138178809
PY  - 2006///
CY  - London
PB  - Routledge Taylor & Francis Group
KW  - Education, Continuing
KW  - methods
KW  - Professional-Family Relations
KW  - Quality of Health Care
ER  -