Performance scorecards : measuring the right things in the real world - Chang, Richard Y.; Morgan, Mark W. (San Francisco : Jossey-Bass Publishers, 2000)
The performance problem -- Setting the stage for scorecards -- Collect scorecard inputs -- Create your scorecard -- Cultivate your scorecard -- Cascade your scorecard -- Connect your scorecard -- Confirm your scorecard -- Knowing the score.
Includes bibliographical references (p. 161-162).
Keywords: Organizational effectiveness -- Measurement; Performance technology