TY  - BOOK
AU  - Lacity,Mary Cecelia
AU  - Willcocks,Leslie
TI  - Nine keys to world-class business process outsourcing
SN  - 9781472918482
PY  - 2015///
CY  - London
PB  - Bloomsbury
KW  - Contracting out
N1  - Includes bibliographical references and index
ER  -