Lacity, Mary Cecelia, <br/><br/>
Nine keys to world-class business process outsourcing / 
 9 keys to world-class business process outsourcing 
Mary Lacity and Leslie Willcocks. 
 - xxiv, 239 pages :  illustrations ;  25 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781472918482  RM200.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Contracting out.