TY  - BOOK
AU  - Bernard,Pierre
TI  - IT service management based on ITIL 2011 edition
T2  - Best practice
SN  - 9401800170
PY  - 2014///
CY  - Netherlands
PB  - Van Haren Publishing
KW  - Information technology
KW  - Management
KW  - Quality control
KW  - Standards
N1  - Includes bibliographical references and index
ER  -