Bernard, Pierre, <br/><br/>
IT service management based on ITIL 2011 edition / 
Pierre Bernard. 
 - x, 338 pages :  illustrations ;  24 cm. 
 - Best practice .
 - Best practice .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9401800170 9789401800174  RM229.40 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Information technology--Quality control--Standards.