The moderator's survival guide : handling common, tricky, and sticky situations in user research - Tedesco, Donna; Tranquada, Fiona (Amsterdam : Elsevier, Morgan Kaufmann, 2014)
Includes bibliographical references : (pages 318-320) and index.
Keywords: Commercial products -- Testing; Computer software -- Testing; User centered system design; Focus Groups; Interviewing; Forums (Discussion and debate).